AI Automation en Melbourne
How we work in Melbourne
Every workflow runs a dry pass every hour
A test case with fake data goes through the whole process and checks that the result is the expected one. If a provider changes an interface, if a key expires or if somebody renames a CRM field, it shows up in that cycle and not a week later, with the orders already lost.
What fails is retried, and what still fails is kept
A network outage cannot cost you an enquiry. Failed deliveries are retried with growing waits and, if they still do not go through, they sit in a separate queue with the original message intact. Once the problem is fixed they are reprocessed. Nothing disappears without a trace.
An AI agent is judged on test cases, not on impressions
Before it goes in front of a customer we collect real questions with the right answer for each one. That suite runs in full whenever an instruction is edited or the model changes, and an answer that gets worse shows up in the comparison. That is how we built the voice and WhatsApp agent for TODO PLAGAS.
A record of everything it did, and why
Every run is stored: what came in, what it decided and what it sent. When somebody asks why a customer got that message three weeks ago, the answer is looked up instead of remembered. With your working day outside ours, that record is the conversation that never happened.
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