Support and Maintenance en Rome
How we work in Rome
The monthly report of pages not found
Every month new addresses turn up returning errors: a link somebody typed wrong from another site, a page deleted without warning, an old sitemap still doing the rounds. The list fits on one sheet and there are almost always three or four that were bringing people in. They get fixed and that is that.
Chains get shortened, not stacked
After two or three redesigns, an address from 2015 goes through four hops before reaching the page that corresponds to it today. Every hop loses something and takes something. Those chains are walked and rewritten so that everything arrives in a single hop, including the part another supplier left behind.
The backup includes the map
Ten years of redirects are an asset, and in many sites they live in a server configuration file that no process ever copies. One change of hosting is enough for them to vanish without anything going off. They go into the repository and into the daily backup, with restores actually tested rather than assumed.
Deleting a page is a decision with a destination
Almost anyone can delete content from the content manager, and almost nobody has a step in front of them asking where that address will go from now on. We leave that step set up and explained for your team, who are the ones deleting things on the days we are not watching.
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