AI Automation en Austin
How we work in Austin
You verify the decision, not the wording
How it phrases the answer hardly matters. What the test watches is whether it looked up the right record, whether it created the entry it should have and whether it handed the conversation to a person when it got stuck. That stays stable between runs, and that is what breaks when somebody edits an instruction.
The provider's answer gets recorded once and reused
Calling the real model on every run makes the suite slow, expensive and unstable for reasons outside your control. Real responses are recorded, stored next to the code, and the tests work against that copy. Once a week the variant that does go out to the internet runs.
What the workflow does on the outside is what you guard
A wrong automation shows no error on any screen: it writes to the wrong person or marks a hundred records as closed. The checks worth the most are the ones examining those outward effects, and while the suite runs those messages are intercepted instead of going out.
A live agent needs both a suite and supervision
For TODO PLAGAS we built a voice agent with WhatsApp that handles real calls. There the suite covers the mechanics — what gets saved, who gets notified — and the rest is watched live, by listening to genuine conversations. Neither one replaces the other.
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