Support and Maintenance en Miami
How we work in Miami
Log which rule rejected which value
Knowing that a submission failed is not much use; knowing that the postal code check rejected a six-character value four hundred times is. We store the rule name and the reason, without the personal data, and within a week the wall shows itself.
Silent truncation raises no error
Depending on how the database is configured, a value longer than its column does not complain: it gets cut. The address goes in whole, is stored half-way and everything carries on until somebody looks at a label and sees half a street. You catch it by comparing what was sent with what was stored.
Failed attempts get measured, not assumed
A panel showing how many forms are started, how many are submitted and which field people get stuck on turns a suspicion into a number. Without it, the argument about whether the form works is settled by whoever talks loudest in the next team meeting.
If the phone number is stored wrong, the notification never lands
Confirmation messages and verification codes come out of the same field that was filled in wrong months ago. The send is marked successful, the person receives nothing, and from the inside all you see is a customer who does not reply. Bounces are worth checking now and then.
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