AI Automation en Monaco
How we work in Monaco
Failure is designed before success
Retries with increasing backoff, so a service that is already down does not get hammered. Operations that can repeat without duplicating, so that retry does not create two orders. And a queue of failed cases someone reviews. Without all three, an error does not show itself: it becomes silence and surfaces weeks later.
An agent that knows how to say it does not know
An assistant that invents an answer when it lacks the data does more damage than one that hands the conversation to a person. The confidence threshold and the handover to a human are defined before it goes in front of anyone. That is how we built it for TODO PLAGAS, with voice and WhatsApp.
Someone has to be able to look inside
A screen showing what has run, what failed and why, written for whoever owns the process and not only for whoever programmed it. An automation without that window is a black box, and the first time it gives you a scare you will switch it off for good.
The alert reaches someone who can act
An alert to an inbox nobody opens is not an alert. Recipient, severity and what that person is expected to do on receiving it are all defined. And it is verified by triggering the failure in testing, because an alerting channel that has never been rehearsed fails on exactly the day it is needed.
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