Support and Maintenance en Luxembourg
How we work in Luxembourg
A dependency expires on its own
Your project uses libraries that in turn use others nobody picked by hand. Every week flaws are published in one of them. Going through that tree and applying what is needed is repetitive, unglamorous work, and it is what prevents most real incidents.
Updating breaks things, which is what staging is for
The honest reason companies do not update is that updating breaks things. You test outside production, you deploy with the rollback ready and you do not touch major versions on a Friday. Without that, telling somebody to update everything is advice nobody follows, and rightly so.
A record of what changed and who changed it
The day something breaks, or shows up where it should not, the only useful question is what changed and when. With logged deployments and named access that gets answered in an hour. With a shared account and changes made by hand on the server, it never gets answered.
We are not going to promise nobody gets in
Nobody can promise that, and anyone who does is selling something else. What we do commit to: patching kept current, monitoring with alerts by severity, restores tested for real and a written plan for the day something happens. Forensic analysis is a speciality we do not sell.
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